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Gorgias
Gorgias consolidates ecommerce customer messages across email, chat, SMS, social and voice into one inbox, automates up to 60% of routine support tasks with an AI agent, enables order and product actions, integrations, workflows, and reporting.
Use Cases
- 🟢 Centralize all ecommerce customer conversations (email, chat, SMS, social and voice) into a single omnichannel inbox with Gorgias to speed response times and let the AI agent automate up to 60% of routine support tasks while performing order lookups, refunds and product updates directly from the helpdesk.
- 🟢 Deploy a conversational commerce chatbot to handle pre-purchase questions, recommend products via order and product integrations, run proactive chat campaigns to boost conversions, and seamlessly escalate complex cases to agents with full order context.
- 🟢 Create automated workflows and reporting that turn support into revenue—automatically tag refund/upsell opportunities, trigger order-management actions, run targeted proactive campaigns, and use support revenue analytics to measure ROI and improve fulfillment and CX.